Strategic Scope
Strategic scope is established by reading traffic sources, conversion funnel, user behaviour data, offer and pricing, sales objections and customer feedback together. Visitors evaluating a product or service, hesitant users, basket abandoners, prospects nearing sales conversations and existing customers are not assumed to share identical needs or decision patterns.
Management answers which friction creates the greatest loss, which message increases trust and which experiment result should be implemented, narrowing the field of activity. Focusing only on micro metrics and trying to solve a weak offer through design are identified as risks early.
